FAQs

What is the cancellation policy?

How can I cancel my paid subscription?

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Updated over a week ago

What is upload surge?

Upload surge and how it affects your show

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Updated over a week ago

How can I change the email address listed in my feed?

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Updated over a week ago

How will people listen to my podcast?

Can I submit my show to Apple Podcasts and iTunes, Google Play, and others?

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Updated over a week ago

What happens when my episode fails to import?

How do you handle failed episode imports?

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Updated over a week ago

What are the sparklines on my episode list?

Pro Analytics users may see some colorful squiggles on their episode list

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Updated over a week ago

How do I replace an episode?

Re-uploading the audio for an episode

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Updated over a week ago

Does Pinecast support video?

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Updated over a week ago

Does Pinecast work with directories other than Apple Podcasts and iTunes?

What about services like Stitcher and Google Play?

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Updated over a week ago

Does Pinecast have an app?

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Updated over a week ago

How do I change my avatar?

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Updated over a week ago

How do I change my email address?

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Updated over a week ago

How do I set up my analytics provider?

Setting up Chartable, Dynamo, Podcorn, or Podtrac

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Updated over a week ago

Do listens count all apps, like Apple Podcasts and Stitcher? Or just one?

What apps and directories are included in my listen statistics?

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Updated over a week ago

Where are my listen statistics?

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Updated over a week ago

Why does my geographic stats show the wrong country?

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Updated over a week ago

What's the difference between subscribers and listens?

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Updated over a week ago

Why are subscriber analytics only available by day?

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Updated over a week ago

Does Pinecast offer podcast apps?

Can I get a dedicated app for my podcast?

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Updated over a week ago

Does Pinecast offer free or discounted plans for non-profit organizations?

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Updated over a week ago

What's included with the free plan?

Features of the Demo plan

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Updated over a week ago

What's included in the Starter plan?

The features that come with the Starter plan

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Updated over a week ago

Can I pre-pay my Pinecast subscription?

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Updated over a week ago

Does Pinecast have Bitcoin support?

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Updated over a week ago

What does the embed widget look like?

The themes available for the embeddable player

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Updated over a week ago

How can I embed my podcast on Wordpress.com?

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Updated over a week ago

How can I get my episodes onto my website?

Embedding your content from your Pinecast podcast is possible through a number of means.

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Updated over a week ago

Why doesn't my podcast show up in an iTunes category that I selected?

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Updated over a week ago

How can I resubmit my feed to Apple?

Updating your feed with Apple after making changes to your podcast

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Updated over a week ago

Does my podcast come with an RSS feed?

Does my plan or podcast include feeds? Is it one feed per podcast or one feed per account?

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Updated over a week ago

Does Pinecast let me own my feed?

Owning your feed, feed redirects, and using your own domain for feeds.

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Updated over a week ago

Why hasn't my episode appeared?

Tracking down missing or hidden episodes.

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Updated over a week ago

Why doesn't my feed validate?

What are these errors about URLs from the W3C feed validator?

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Updated over a week ago

How long does it take for a podcast to appear on Spotify?

How long does the Spotify approval process take?

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Updated over a week ago

How do I move my podcast away from Pinecast?

Leaving Pinecast for another host

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Updated over a week ago

How can I see how much surge is remaining?

If I exceed my upload limit, how can I know how much space is left?

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Updated over a week ago

Does Pinecast charge extra for overages or excessive use?

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Updated over a week ago

Does Pinecast have download or bandwidth caps?

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Updated over a week ago

How many podcasts can I have?

The number of podcasts allowed on each plan

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Updated over a week ago

I am a Crew Add-on customer but I cannot access certain features of a podcast in a network

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Updated over a week ago

What is the difference between a network and collaborators?

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Updated over a week ago

What does "Explicit" and "Clean" mean?

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Updated over a week ago

What if the available categories don't match up with what my podcast is about?

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Updated over a week ago

What is a slug?

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Updated over a week ago

Can I change my feed URL?

Changing podcast slugs and setting up feed redirects

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Updated over a week ago

Are audio files modified in any way?

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Updated over a week ago

Why does Pinecast use HTTPS?

Why does Pinecast encrypt its traffic with SSL or TLS?

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Updated over a week ago

What browsers does Pinecast support?

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Updated over a week ago

Where is the Tip Jar available internationally?

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Updated over a week ago

When does the Tip Jar pay out?

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Updated over a week ago