FAQs

What is the cancellation policy?

How can I cancel my paid subscription?

Written by Matt
Updated over a week ago

What is upload surge?

Upload surge and how it affects your show

Written by Matt
Updated over a week ago

How can I change the email address listed in my feed?

Written by Matt
Updated over a week ago

How will people listen to my podcast?

Can I submit my show to Apple Podcasts and iTunes, Google Play, and others?

Written by Matt
Updated over a week ago

What happens when my episode fails to import?

How do you handle failed episode imports?

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Updated over a week ago

What are the sparklines on my episode list?

Pro Analytics users may see some colorful squiggles on their episode list

Written by Matt
Updated over a week ago

How do I replace an episode?

Re-uploading the audio for an episode

Written by Matt
Updated over a week ago

Does Pinecast support video?

Written by Matt
Updated over a week ago

Does Pinecast work with directories other than Apple Podcasts and iTunes?

What about services like Stitcher and Google Play?

Written by Matt
Updated over a week ago

Does Pinecast have an app?

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Updated over a week ago

How do I change my avatar?

Written by Matt
Updated over a week ago

How do I change my email address?

Written by Matt
Updated over a week ago

How do I set up my analytics provider?

Setting up Chartable, Dynamo, Podcorn, or Podtrac

Written by Matt
Updated over a week ago

Do listens count all apps, like Apple Podcasts and Stitcher? Or just one?

What apps and directories are included in my listen statistics?

Written by Matt
Updated over a week ago

Where are my listen statistics?

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Updated over a week ago

Why does my geographic stats show the wrong country?

Written by Matt
Updated over a week ago

What's the difference between subscribers and listens?

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Updated over a week ago

Why are subscriber analytics only available by day?

Written by Matt
Updated over a week ago

Does Pinecast offer podcast apps?

Can I get a dedicated app for my podcast?

Written by Matt
Updated over a week ago

Does Pinecast offer free or discounted plans for non-profit organizations?

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Updated over a week ago

What's included with the free plan?

Features of the Demo plan

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Updated over a week ago

What's included in the Starter plan?

The features that come with the Starter plan

Written by Matt
Updated this week

Can I pre-pay my Pinecast subscription?

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Updated over a week ago

Does Pinecast have Bitcoin support?

Written by Matt
Updated over a week ago

What does the embed widget look like?

The themes available for the embeddable player

Written by Matt
Updated over a week ago

How can I embed my podcast on Wordpress.com?

Written by Matt
Updated over a week ago

How can I get my episodes onto my website?

Embedding your content from your Pinecast podcast is possible through a number of means.

Written by Matt
Updated over a week ago

Why doesn't my podcast show up in an iTunes category that I selected?

Written by Matt
Updated over a week ago

How can I resubmit my feed to Apple?

Updating your feed with Apple after making changes to your podcast

Written by Matt
Updated over a week ago

Does my podcast come with an RSS feed?

Does my plan or podcast include feeds? Is it one feed per podcast or one feed per account?

Written by Matt
Updated over a week ago

Does Pinecast let me own my feed?

Owning your feed, feed redirects, and using your own domain for feeds.

Written by Matt
Updated over a week ago

Why hasn't my episode appeared?

Tracking down missing or hidden episodes.

Written by Matt
Updated over a week ago

Why doesn't my feed validate?

What are these errors about URLs from the W3C feed validator?

Written by Matt
Updated over a week ago

How long does it take for a podcast to appear on Spotify?

How long does the Spotify approval process take?

Written by Matt
Updated over a week ago

How do I move my podcast away from Pinecast?

Leaving Pinecast for another host

Written by Matt
Updated over a week ago

How can I see how much surge is remaining?

If I exceed my upload limit, how can I know how much space is left?

Written by Matt
Updated over a week ago

Does Pinecast charge extra for overages or excessive use?

Written by Matt
Updated over a week ago

Does Pinecast have download or bandwidth caps?

Written by Matt
Updated over a week ago

How many podcasts can I have?

The number of podcasts allowed on each plan

Written by Matt
Updated over a week ago

I am a Crew Add-on customer but I cannot access certain features of a podcast in a network

Written by Matt
Updated over a week ago

What is the difference between a network and collaborators?

Written by Matt
Updated over a week ago

What does "Explicit" and "Clean" mean?

Written by Matt
Updated over a week ago

What if the available categories don't match up with what my podcast is about?

Written by Matt
Updated over a week ago

What is a slug?

Written by Matt
Updated over a week ago

Can I change my feed URL?

Changing podcast slugs and setting up feed redirects

Written by Matt
Updated over a week ago

Are audio files modified in any way?

Written by Matt
Updated over a week ago

Why does Pinecast use HTTPS?

Why does Pinecast encrypt its traffic with SSL or TLS?

Written by Matt
Updated over a week ago

What browsers does Pinecast support?

Written by Matt
Updated over a week ago

Where is the Tip Jar available internationally?

Written by Matt
Updated over a week ago

When does the Tip Jar pay out?

Written by Matt
Updated over a week ago