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FAQs
FAQs
53 articles in this collection
Written by
Matt
What is the cancellation policy?
How can I cancel my paid subscription?
Written by
Matt
Updated over a week ago
What is upload surge?
Upload surge and how it affects your show
Written by
Matt
Updated over a week ago
How can I change the email address listed in my feed?
Written by
Matt
Updated over a week ago
How will people listen to my podcast?
Can I submit my show to Apple Podcasts and iTunes, Google Play, and others?
Written by
Matt
Updated over a week ago
What happens when my episode fails to import?
How do you handle failed episode imports?
Written by
Matt
Updated over a week ago
What are the sparklines on my episode list?
Pro Analytics users may see some colorful squiggles on their episode list
Written by
Matt
Updated over a week ago
How do I replace an episode?
Re-uploading the audio for an episode
Written by
Matt
Updated over a week ago
Does Pinecast support video?
Written by
Matt
Updated over a week ago
Does Pinecast work with directories other than Apple Podcasts and iTunes?
What about services like Stitcher and Google Play?
Written by
Matt
Updated over a week ago
Does Pinecast have an app?
Written by
Matt
Updated over a week ago
Account
How do I change my avatar?
Written by
Matt
Updated over a week ago
How do I change my email address?
Written by
Matt
Updated over a week ago
Analytics
How do I set up my analytics provider?
Setting up Chartable, Dynamo, Podcorn, or Podtrac
Written by
Matt
Updated over a week ago
Do listens count all apps, like Apple Podcasts and Stitcher? Or just one?
What apps and directories are included in my listen statistics?
Written by
Matt
Updated over a week ago
Where are my listen statistics?
Written by
Matt
Updated over a week ago
Why does my geographic stats show the wrong country?
Written by
Matt
Updated over a week ago
What's the difference between subscribers and listens?
Written by
Matt
Updated over a week ago
Why are subscriber analytics only available by day?
Written by
Matt
Updated over a week ago
Billing and Plans
Does Pinecast offer podcast apps?
Can I get a dedicated app for my podcast?
Written by
Matt
Updated over a week ago
Does Pinecast offer free or discounted plans for non-profit organizations?
Written by
Matt
Updated over a week ago
What's included with the free plan?
Features of the Demo plan
Written by
Matt
Updated over a week ago
What's included in the Starter plan?
The features that come with the Starter plan
Written by
Matt
Updated over a week ago
Does Pinecast have an annual billing option?
Written by
Matt
Updated over a week ago
Can I pre-pay my Pinecast subscription?
Written by
Matt
Updated over a week ago
Does Pinecast have Bitcoin support?
Written by
Matt
Updated over a week ago
Embeddable Player Widget
What does the embed widget look like?
The themes available for the embeddable player
Written by
Matt
Updated over a week ago
How can I embed my podcast on Wordpress.com?
Written by
Matt
Updated over a week ago
How can I get my episodes onto my website?
Embedding your content from your Pinecast podcast is possible through a number of means.
Written by
Matt
Updated over a week ago
Feeds
Why doesn't my podcast show up in an iTunes category that I selected?
Written by
Matt
Updated over a week ago
How can I resubmit my feed to Apple?
Updating your feed with Apple after making changes to your podcast
Written by
Matt
Updated over a week ago
Does my podcast come with an RSS feed?
Does my plan or podcast include feeds? Is it one feed per podcast or one feed per account?
Written by
Matt
Updated over a week ago
Does Pinecast let me own my feed?
Owning your feed, feed redirects, and using your own domain for feeds.
Written by
Matt
Updated over a week ago
Why hasn't my episode appeared?
Tracking down missing or hidden episodes.
Written by
Matt
Updated over a week ago
Why doesn't my feed validate?
What are these errors about URLs from the W3C feed validator?
Written by
Matt
Updated over a week ago
How long does it take for a podcast to appear on Spotify?
How long does the Spotify approval process take?
Written by
Matt
Updated over a week ago
How do I move my podcast away from Pinecast?
Leaving Pinecast for another host
Written by
Matt
Updated over a week ago
Limits
How can I see how much surge is remaining?
If I exceed my upload limit, how can I know how much space is left?
Written by
Matt
Updated over a week ago
Does Pinecast charge extra for overages or excessive use?
Written by
Matt
Updated over a week ago
Does Pinecast have download or bandwidth caps?
Written by
Matt
Updated over a week ago
How many podcasts can I have?
The number of podcasts allowed on each plan
Written by
Matt
Updated over a week ago
Networks
I am a Crew Add-on customer but I cannot access certain features of a podcast in a network
Written by
Matt
Updated over a week ago
What is the difference between a network and collaborators?
Written by
Matt
Updated over a week ago
Podcast Settings and Metadata
What does "Explicit" and "Clean" mean?
Written by
Matt
Updated over a week ago
What if the available categories don't match up with what my podcast is about?
Written by
Matt
Updated over a week ago
What is a slug?
Written by
Matt
Updated over a week ago
Can I change my feed URL?
Changing podcast slugs and setting up feed redirects
Written by
Matt
Updated over a week ago
Technical
Are audio files modified in any way?
Written by
Matt
Updated over a week ago
What powers Pinecast?
Written by
Matt
Updated over a week ago
Why does Pinecast use HTTPS?
Why does Pinecast encrypt its traffic with SSL or TLS?
Written by
Matt
Updated over a week ago
Can I add the <itunes:new-feed-url> to my feed?
Written by
Matt
Updated over a week ago
What browsers does Pinecast support?
Written by
Matt
Updated over a week ago
Tips
Where is the Tip Jar available internationally?
Written by
Matt
Updated over a week ago
When does the Tip Jar pay out?
Written by
Matt
Updated over a week ago